top of page

FREQUENTLY ASKED QUESTIONS

  • WHAT TYPE OF HAIR DO WE OFFER?
    WE OFFER 100% RAW, UNPROCESSED HUMAN HAIR EXTENSIONS. OURBUNDLES ARE ETHICALLY SOURCED FULL FROM ROOT TO TIP AND DESIGNED TO BLEND SEAMLESSLY WITH YOUR NATURAL HAIR.
  • HOW MANY BUNDLES DO I NEED?
    * 18"-24" 3-4 BUNDLES *26"- AND UP 4+ BUNDLES TO GIVE A FULLER AND THICKER LOOK.
  • HOW DO I CARE FOR MY EXTENSIONS?
    USE SULFATE- FREE SHAMPOO AND CONDITIONER. DEEP CONDITION REGUALRLY. LET HAIR AIR DRY , AVIOD HEAVY OILS.
  • CAN I COLOR OR BLENCH THE HAIR?
    YES.. SINCE THE HAIR IS RAW AND UNPROCESSED, IT CAN BE PROFESSIONALLY COLORED OR BLENCHED.
  • HOW LONG DOES THE HAIR LAST?
    WITH PROPER CARE, OUR RAW HAIR CAN LAST 3-5 YEARS. ITS A TRUE INVESTMENT IN QUALITY, REUSABLE, RE-STYLABLE, AND BUILD TO LAST.
  • HOW DO I RETURN OR EXCHANGE MY HAIR?
    NO RETURNS OR EXCHANGES ALL SALES ARE FINALL!!!!
  • HOW LONG IS PROCESSING/SHIPPING?
    PROCESSING TIME: 3-5 BUSNINESS DAYS SHIPPING TIME: 2-7 BUSINESS DAYS (TRACKING INFORMATION WILL BE SENT VIA EMAIL ONCE SHIPPED.)
  • WHAT HAPPENS IF MY PACKAGE IS LOST?
    IF YOUR PACKAGE IS LOST, PLEASE FILE A CLAIM WITYH THE SHIPPING CARRIER. LUX A'LOR IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES ONCE THEY ARE IN THR HANDS OF THE CARRIER.
bottom of page